Talent Job Seeker
CSA - Birmingham
- directions_car Birmingham
- work Full-time
About the position
About the Role
Were looking for a friendly, organised, and professional Customer Service Advisor to join a busy, reputable accident repair centre. This is a customer-facing role where youll be the key contact between clients, insurers, and the workshop team ensuring a smooth, efficient repair journey from start to finish.
Key Responsibilities
- Greet customers and manage enquiries (in person, phone, and email)
- Provide updates on repair progress and liaise with insurers
- Raise job cards and input data accurately into management systems
- Arrange courtesy cars, collect excess payments, and manage claims paperwork
- Support the team with scheduling and customer communications
- Deliver exceptional service to ensure customer satisfaction and repeat business
What Were Looking For
- Previous experience in a bodyshop, dealership, or insurance environment (preferred)
- Strong communication and people skills
- Excellent organisation and time management
- Confident with IT systems and admin processes
- Ability to remain calm under pressure
- Team player with a professional, customer-focused attitude
Benefits
- Competitive salary + achievable bonuses
- Supportive team in a well-established accident repair centre
- Full training provided
- Long-term career development opportunities
- Modern facilities and a great working environment
Place of work
Talent Job Seeker
Birmingham
app.general.countries.United Kingdom
Birmingham
app.general.countries.United Kingdom
About the company
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Relevant places near
- Birmingham
- Wolverhampton
- Dudley
- Walsall
- West Bromwich
- Sutton Coldfield
- Solihull
- Redditch
- Stourbridge
- Halesowen
Job ID: 9629485
/ Ref: 53c7c9462abad20f8db27562f296c348