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WFM Planning Analyst (Clark) | Hybrid
- directions_car Angeles
- work Full-time
About the position
Work Arrangement: Hybrid (2-3x/week onsite until further notice)
Responsibilities:
- The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.
- It also entails gathering and reviewing a lot of information related to staff performance and customer issues with the goal of determining ways to improve operations through effective staffing decisions and increase customer satisfaction.
- Develop and manage accurate forecasting models to predict workforce needs.
- Create effective work schedules to maximize resource efficiency.
- Monitor real-time call volume and adjust staffing levels as necessary.
- Analyze historical data to improve forecasting accuracy and scheduling strategies.
- Prepare and distribute regular performance reports to management.
- Collaborate with team leaders to address workforce management issues.
- Utilize workforce management software to enhance resource planning.
Place of work
Talent Job Seeker
Angeles
app.general.countries.Philippines
Angeles
app.general.countries.Philippines
About the company
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Job ID: 9629313
/ Ref: efd7e6a1f0512c8e54a95a5799a93f11