BPO - Technical Support Engineer (Hybrid Setup)

About the position

As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.

This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.

See if this job is right for you. ️

How You Spend Your Eight Hours

• Respond to client problems and questions coming in through email and phone calls
• Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
• Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
• Enter client-related information, including case history, into the contact tracking database
• Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
• Assist with the build of Linux-based servers for deployment at client sites
• Help customers install, configure, and use the AG Mednet network and peripheral systems

What You Must Possess

• Degree in a technical discipline or equivalent experience
• One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
• Experience with Windows and OS X operating systems
• Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
• Broad understanding of LAN and WAN technologies
• Shell scripting experience (BASH, Python)
• Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
• Excellent customer service skills with the ability to handle and diffuse difficult situations
• Ability to respond to clients with a high degree of professionalism and accuracy
• Excellent verbal and written communication skills
• Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
• Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
• Exposure to AWS and application servers is a plus

What You Shall Receive

• HMO coverage with two free dependents upon regularization
• VL/SL credits upon regularization
• Friendly and supportive work culture
• 13th-month pay and other Philippine government-mandated benefits
• Non-taxable allowances
• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position
• Monday to Friday, night shift
• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Place of work