BPO - CSR/TSR Lactation Consultant (Hybrid Setup)

About the position

Coming from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything.

Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when they need support. You'll guide mothers through the late-night pump struggles, the "Why isn't this working?" moments, and the little victories that make it all worth it.

Make an impact one call, one message, one mother at a time. Apply today!

How You Spend Your Eight Hours

• Provide empathetic customer support via Instagram and email, with occasional phone follow-ups for unresolved inquiries

• Assist mothers with concerns related to our breast pumps (e.g., motor failure, clicking sounds, setup issues) and bottle warmers (e.g., charging issues, liquid leakage)

• Review and analyze customer-submitted images or videos to accurately diagnose product issues and determine appropriate solutions

• Offer guidance and troubleshooting to ensure mothers can effectively use our products to support their breastfeeding journey

• Educate mothers especially new one son pumping frequency, correct positioning, and best practices to help them feel more confident

• Collaborate with our team to enhance customer experience and refine support resources based on common concerns

What You Must Possess

• Strong empathy and patience, with a passion for supporting mothers in their breastfeeding journey

• Excellent communication skills, particularly in written formats (Instagram DMs, emails) and phone conversations

• Certification in Lactation Consulting such as IBCLC or other recognized credentials (preferred)

• Personal and professional experience with breastfeeding and pumping experience

• Customer service and technical support experience, ideally in a role requiring problem-solving and product troubleshooting

• Attention to detail, especially when assessing product issues through customer-provided images and videos

• Experience in BPO and non-BPO (e.g., hospitals, clinics, maternal health centers) healthcare settings or a strong interest in maternal support

• Ability to multitask and prioritize inquiries, ensuring that every mother feels heard and supported

• Preferably female candidates

What You Shall Receive

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, 9 AM to 6 PM EST

• Hybrid work setup with on-site training

• PHP 29,000 to PHP 33,000 salary package

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Place of work