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Customer Service Specialist

About the position

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Specialist, providing outstanding support to our renowned clients in the logistics sector with outstanding service and professionalism.

Position

Customer Service Specialist (Malay & English On-site, Work In Office)

Key Responsibilities

  • Provide Level 1 & 2 Support - Respond to customer inquiries and obtain customer information in a timely manner through calls, chats, emails and other contact tools.

  • Resolve customer complaints to achieve high customer satisfaction.

  • Record and submit customer complaints using the internal system according to the provided SOP.

  • Provide VIP services to major customers and maintain strong customer relationships.

  • Handle complex and escalated cases by providing effective solutions, collaborating with relevant departments, and ensuring timely resolution to meet customer expectations.

Job Requirements

  • Diploma or higher academic qualification.

  • Excellent command of both English and Malay (spoken, written, and listening).

  • 12 years of experience in a BPO/customer service environment is an added advantage.

  • Proficient in Microsoft Office and general computer operations.

  • Strong interpersonal skills, eager to learn, and a reliable team player.

  • Ability to multitask and maintain accuracy under time constraints.


Job Type

  • Full-time, rotational shift, 5 days a week

Salary

  • Basic: RM 2000

Benefits

  • EPF & SOCSO

  • Birthday Leave

  • Maternity Leave

  • Annual Leave

  • Career advancement opportunities

  • Professional development programs

Expected Start Date

  • Immediately


Find Out More About Us

Place of work

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Sungai Petani
app.general.countries.Malaysia

About the company

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Relevant places near

  • Sungai Petani
  • Tasek Glugor
  • Bedong
  • Kepala Batas
  • Gurun
  • Sungai Petani
  • Sungai Petani
  • Sungai Petani
  • Sungai Petani
  • Sungai Petani



Job ID: 9628094 / Ref: 70219b7d54d3f947d2eef22057a7f9f9

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Place of work
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Sungai Petani
app.general.countries.Malaysia
Employees
51-200
Industry
Personnel Services
Contact
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