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Chargeback Coordinator (Ayala) | Hybrid

About the position

Work Arrangement: Hybrid (Ayala)

Shift Schedule: Night shift

Responsibilities:

  • Investigating Disputes: Analyzing customer chargeback claims, reviewing transaction details, and gathering evidence to determine the validity of the dispute.
  • Chargeback Processing: Initiating and managing the chargeback process, including submitting necessary documentation to the card issuer or payment network.
  • Compliance: Ensuring adherence to established policies, procedures, and timeframes set by the company and payment networks.
  • Communication: Interacting with customers, card issuers, and internal teams to resolve disputes and provide updates on case status.
  • Fraud Prevention: Identifying potential fraudulent activity and taking appropriate action to mitigate risks and losses.
  • Reporting: Generating reports on chargeback trends, case status, and performance metrics.

Place of work

Talent Job Seeker
Makati
app.general.countries.Philippines

About the company

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Relevant places near

  • Quezon City
  • Manila
  • Caloocan City
  • Taguig
  • Pasig City
  • Las Piñas
  • Antipolo
  • Makati City
  • Pasay
  • Bacoor



Job ID: 9627992 / Ref: 47b81a3d41fdf70ebc23af74c0d9b19b

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