Talent Job Seeker
German Speaking Customer Support Agent - iGaming
- directions_car Msida
- work Full-time
About the position
Our client, a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a German Speaking Customer Service Agent to join their team in Malta or Cyprus.
Responsibilities
- Helping internal and external customers,
- Contacting other departments when there is an issue to be solved,
- Keeping customer request queues as low as possible,
- Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
- Handling customer request queues assigned accordingly to workload,
- Having a high knowledge of products offered by the company,
- Attending team meetings and activities,
- Taking over in the absence of their Line Manager,
- Escalating Technical Issues
- Responsible for the Emergency Procedure;
- Chat and Email quality assurance;
- Analyzing any promotion before its launched;
- Responsible for the Banned procedure.
Requirements
- Graduation of high school or post-secondary school
- Work experience preferably at least one year in a similar role within online customer service
- Skills - strong communication skills; knowledge of Internet related software
- Bilingual or native fluency in German both written and spoken
- Available to work on shifts bases covering Monday to Sunday
Place of work
Talent Job Seeker
Msida
app.general.countries.Malta
Msida
app.general.countries.Malta
About the company
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Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9627974
/ Ref: a98aa50af65f8c164f44b51380e5eb52