Talent Job Seeker
Customer Service Representative (Danish)
- directions_car Barcelona
- work Full-time
About the position
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative for their Barcelona office.
- Position: Customer Service Representative
- Location: Barcelona, Spain
- Employment type: Full-time
- Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Answer phone calls, emails, and chat messages from customers regarding their orders or service.
- Handle post-purchase concerns such as missing items, damaged products, or delays.
- Assist customers with return requests, exchanges, and refunds in line with company policies.
- Enter and update customer information and order details in the system.
- Work with the warehouse, shipping, and billing departments to resolve customer issues.
- Check in with customers to confirm resolution of issues or to gather feedback.
- Document all customer interactions and resolutions in the CRM or internal tracking system.
- Offer guidance or clarification about product features, warranties, and usage.
- Achieve targets for response time, resolution rate, and customer satisfaction.
- Keep up to date with product updates, company procedures, and promotional offers.
REQUIREMENTS:
- Native/Fluency in Danish, both written and oral. Good level of English
- Strong communication skills
- Solid Sales Background (outbound environment)
- Achievement and goal oriented.
- Good computer skills
- 1 Year Previous experience in Sales B2B
- Previous experience working with channel is a plus
- Motivated and self-starter
- Follow the security rules of the company
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Full-time contract
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential
Place of work
Talent Job Seeker
Barcelona
app.general.countries.Spain
Barcelona
app.general.countries.Spain
About the company
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Relevant places near
- Barcelona
- Eixample
- L'Hospitalet de Llobregat
- Sant Martí
- Badalona
- Sabadell
- Sants-Montjuïc
- Horta-Guinardó
- Nou Barris
- Sarrià-Sant Gervasi
Job ID: 9625167
/ Ref: 0a0beb77a5a2f2cdbc7ac82791638e85