Talent Job Seeker
Service Desk Analyst (Swedish)
- directions_car Budapest
- work Full-time
About the position
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Swedish speaking Service Desk Analyst for their Budapest office.
Position: Service Desk Analyst
Location: Budapest, Hungary
Work model: hybrid
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
- Troubleshoot desktop, application related issues on users machine using remote tools
- Troubleshoot issues on iOS and Android devices
- Determine and isolate source of computer problems (hardware, software, user access, etc.)
- Take ownership and responsibility of any issues from start to a successful resolution
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Document resolutions for future reference
- Incident handling and escalation management
- Follow and adhere to all KPI related tasks to avoid business impact
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
REQUIREMENTS:
- Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
- Level of expertise L1 – L2 On-site Or Remote Support
- Excellent communication skills (both oral and written)
- Prior experience in Application support/Software development, IT Service Desk
- Understanding of SDLC, database technology, OS components would be useful
- Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
- Knowledge of ITIL processes and procedures would be an added advantage
- Self-motivated, gains satisfaction from providing excellent customer service
- Problem solving abilities, strong logical analytics
- Ability to multi-task, handling multiple assignments simultaneously
- Able to work independently and as a part of the team.
BENEFITS:
- Comprehensive medical coverage
- Relocation support available, flight and accomodations
- Access to 5,000+ free courses, practice tools, and certifications, focusing on advanced technologies
- Attractive salary and allowances based on role and experience
- 4 weeks of paid vacation annually
- Enjoy a dynamic, supportive work environment with regular celebrations, wellness activities, and strong team camaraderie
Place of work
Talent Job Seeker
Budapest
app.general.countries.Hungary
Budapest
app.general.countries.Hungary
About the company
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Relevant places near
- Budapest
- Budapest XI. kerület
- Zugló
- Budapest III. kerület
- Budapest XIII. kerület
- Budapest IV. kerület
- Budapest XVIII. kerület
- Budapest II. kerület
- Budapest VIII. kerület
- Budapest XV. kerület
Job ID: 9623349
/ Ref: 0ab73319153877261a991533a29b705f