Talent Job Seeker
Customer Support Agent with Danish
- directions_car Riga
- work Full-time
About the position
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Support Agent in Riga.
Position: Customer Support Agent
Work model: On-site
Location: Riga, Latvia
DUTIES AND RESPONSIBILITIES:
- Handle incoming message requests from customers of a payment platform over phone, chat and email and provide resolution to end users
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours, be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings
REQUIREMENTS:
- Upper intermediate Danish (B2) and fluent in English (C1) language, both verbal and written
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in team
- Service-oriented profile and with a focus on problem solving
- Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
- No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process
OFFER:
- Paid startup training and professional development sessions
- Shifts within the line operating hours 10 AM - 06 PM, from Monday to Sunday. 40 hours a week
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities
- Premium Medical insurance, inclusive of family members
Place of work
Talent Job Seeker
Riga
app.general.countries.Latvia
Riga
app.general.countries.Latvia
About the company
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Relevant places near
- Riga
- Salaspils
- Bolderaja
- Daugavgrīva
- Dreiliņi
- Baloži
- Ķekava
- Mežaparks
- Vecrīga
- Piņķi
Job ID: 9623345
/ Ref: f6a8ae3e2761b8e13de3b320957eec32