ERP Implementations Consultant

About the position

About the Hiring Client

Smart Suites manages a collection of over 100 short term vacation rental units across Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. Guided by our core values: Customer Obsession, Accountability, Curiosity, Humility, Efficiency, and Teamwork (CACHET), we deliver exceptional guest experiences while constantly optimizing internal systems and operations.

We are also an AI driven company committed to leveraging automation, predictive insights, and intelligent tools to scale our business and improve both guest and team outcomes.

Role Summary

We are looking for an experienced ERP Implementations Consultant with a strong grasp of hospitality operations and systems thinking. You will lead the setup, configuration, integration, and optimization of ERP and CRM tools used across our operations, cleaning, guest experience, and finance teams.

This is a hands on role ideal for someone who understands ERP CRM platforms, knows how to connect tools using APIs and automation, and enjoys working closely with cross functional teams to streamline and systemize processes.

Key Responsibilities

ERP CRM Implementation

• Lead the configuration of CRM ERP platforms such as Zoho, Salesforce, Odoo, or similar tools
• Customize workflows, automation, dashboards, and user permissions
• Ensure alignment with business processes in operations, cleaning, finance, and guest support
• Train users and provide documentation for onboarding and long term support

Systems Integration

• Connect and sync data between the core system and tools like:
  • Pricelabs (dynamic pricing)
  • Tidy or Breezeway (cleaning management)
  • Enso Connect (smart locks)
  • SiteMinder or Guesty (PMS and OTA management)
  • VOIP and telephony platforms
• Build and manage integrations using APIs, Zapier, Make com, or custom scripts

AI Driven Process Optimization

• Identify and propose opportunities where AI tools, automated decision making, and machine learning enhanced processes can improve guest experience, pricing strategies, or internal operations
• Collaborate with tech and operations teams to pilot and scale AI powered solutions where relevant
• Stay updated on emerging AI tools and no code AI platforms that could benefit the business

Documentation and Training

• Map digital workflows and system architectures
• Maintain user guides, technical documentation, and SOPs for scalable knowledge sharing
• Support change management and user adoption for all tools rolled out

Ideal Candidate Profile

• 3 plus years of hands on ERP CRM implementation experience
• Strong experience with low code no code platforms, automation, and API integration
• Familiarity or curiosity in AI driven solutions such as intelligent chatbots, smart workflows, and process mining
• Proven ability to work cross functionally and communicate with both tech and non tech stakeholders
• Hospitality or property management system experience is a plus

Bonus Experience

• Zoho (CRM, Books, Inventory, Projects, People, Analytics)
• Salesforce, Odoo, HubSpot, Monday com
• AI tools like ChatGPT, Claude, Notion AI, Zapier AI integrations, or Make AI agents
• Smart lock integration (Enso), pricing tools (Pricelabs), channel managers (SiteMinder, Guesty)

Work Setup

• Full time, Remote
• Reporting to: General Manager or Systems Lead
• Tools: CRM ERP platform, Slack, Google Workspace, VOIP, OTAs, PMS, AI assistants

Why Join Us

Smart Suites is a tech forward, AI first hospitality company. We are not just implementing tools. We are building a future ready system that is lean, intelligent, and people centered. If you are curious, process driven, and excited by using AI to solve real world challenges, this is the role for you.

Place of work