Operations Business Unit Manager | Banking

About the position

Operations Business Unit Manager,  All Genders,  Porto,  Permanent Contract,  Hybrid Work Model

WHO ARE WE?

We are a global player in the insurance and financial services industry, recognized for our innovation and leadership across more than 30 countries. Our Porto-based service platform is dedicated to supporting internal clients through a wide range of insurance-related operations and processes. With a team of 480+ professionals representing six working languages, we take pride in our multicultural identity, operational excellence, and strong collaborative spirit.

YOUR MISSION: DRIVE IMPACT, EMPOWER TEAMS, DELIVER EXCELLENCE

We're looking for a dynamic and experienced Operations Business Unit Manager to join our team in Porto and lead one of our key operational departments. This role offers the opportunity to oversee cross-functional teams, ensure operational performance, and support transformational initiatives, all while cultivating a thriving work culture.

WHAT YOU'LL BE DOING:

• Champion the strategic roadmap of both our clients and internal service platform by guiding team leaders in execution and delivery.
• Oversee operational activity performance, ensuring alignment with KPIs and service agreements.
• Manage staffing needs including recruitment, resource allocation, scheduling, and capacity planning to meet business targets.
• Inspire and guide your team toward high engagement, strong results, and shared goals.
• Foster a supportive, inclusive work culture based on respect, well-being, and motivational leadership.
• Lead change management efforts and drive continuous improvement initiatives with a focus on innovation and operational agility.
• Monitor business risks, promote compliance, and ensure proactive issue resolution across the unit.

WHAT YOU BRING TO THE TABLE:

• Master's degree or MBA with proven experience in team leadership and operational management in dynamic, fast-paced environments.
• Strong knowledge of service delivery models, KPI tracking, and budget management.
• Strategic thinker with the ability to anticipate and mitigate business risks.
• Experience or knowledge of the automotive insurance industry is a strong asset.
• Proficiency in both French and English (minimum B2); additional language skills are a plus.
• Natural leader with excellent communication skills and the ability to influence across teams and functions.

WHAT WE OFFER:

• Competitive salary package
• Meal, child, and flexible benefit allowances
• Comprehensive health coverage for you and your family (including life and travel insurance)
• Hybrid work setup combining in-office collaboration and remote flexibility
• Ongoing training, upskilling programs, and career mobility options locally and internationally
• Modern workspace with creative zones, relaxation areas, and on-site doctor availability
• Employee discounts, free language courses, and inclusive company events

OUR CULTURE & COMMITMENTS:

• Diversity, Equity & Inclusion
  We're proud to foster an inclusive workplace where every individual is valued, regardless of age, gender, ethnicity, background, or orientation. Diversity is more than a policy; it's our strength.
• Work-Life Balance
  We recognize the importance of personal time and promote healthy boundaries to ensure our team members can thrive both at work and in life.
• Smart Working
  Our flexible work environment is based on mutual trust and empowers employees to work remotely when applicable, while staying connected and engaged.

If you are looking to make a real impact in a collaborative, forward-thinking environment, this is your chance. Submit your application today and take the next step in your career journey with us.

We look forward to meeting you!

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