Estonian Speaking Customer Advisor - Part/Full Time (With Relocation Package)

About the position

Launch Your Customer Support Career in Vibrant Sofia with a Global Tech Partner!

Are you a highly communicative and customer-focused individual with native-level Estonian and excellent English skills? Do you thrive in a dynamic, in-person team environment and enjoy helping users get the most out of their products? We're actively seeking an enthusiastic Estonian-Speaking Customer Advisor to join our lively team in Sofia, Bulgaria!

We are a leading international solutions provider, collaborating with one of the world's most influential technology companies, renowned for its innovative search engine and digital offerings. Our Sofia hub is a bustling center dedicated to delivering exceptional customer service and support worldwide. This is a fantastic opportunity to start or advance your career in a supportive, international setting, even if you don't have a tech background!

Your Role as a Customer Advisor

As an Estonian-Speaking Customer Advisor, you'll be the primary point of contact for our Estonian-speaking users. Your main goal will be to provide professional support for their product and service inquiries, ensuring they have a smooth and highly satisfying experience.

Your key responsibilities will include:

• Front-Line Support: Provide top-tier assistance for our client's products and services, aiming for consistently high customer satisfaction.
• System Navigation: Efficiently use CRM software, ticketing systems, and other customer service tools to meet our customers' specific needs.
• Multi-Channel Engagement: Connect with customers through various channels, including phone, email, and chat, offering timely and accurate help.
• Query Resolution: Quickly resolve customer inquiries within agreed Service Level Agreements (SLAs), using our extensive knowledge base and established procedures.
• Performance Excellence: Consistently meet or exceed performance targets for call handling time, first-call resolution, and customer satisfaction scores.
• Team Collaboration: Work actively with team members, sharing best practices and contributing to the collective knowledge to improve overall service quality.
• Continuous Learning: Participate in ongoing training and stay updated on product knowledge, new features, and industry trends to provide expert advice.

What We're Looking For

We value enthusiasm and a drive to learn, making this an ideal role for individuals with or without prior direct experience. We need someone who is:

• Multilingual: Fluent in Estonian (C1-C2) and fluent in English (B2-C1), both verbally and in writing.
• Customer-Centric: Passionate about helping people and committed to delivering exceptional customer experiences.
• Organized Thinker: Able to follow structured guides and established processes meticulously.
• Problem Solver: Excellent at active listening and strong at troubleshooting issues and finding creative solutions.
• Adaptable Learner: Highly adaptable and quick to learn new processes and technologies in a fast-paced environment.
• Self-Motivated: Driven by a true passion for customer satisfaction.
• No Tech Background Needed! We offer comprehensive, fully paid training that will equip you with all the product knowledge and skills you need to succeed.

What We Offer

Joining our team means becoming part of a dynamic company that values its people and invests in their well-being and growth. We are proud to offer:

• Generous Welcome Bonus: Receive a 3000 BGN signing bonus when you join!
• Flexible Contracts: Choose between full-time temporary employment or part-time options to suit your lifestyle.
• Fully Paid Training: Benefit from a comprehensive, fully compensated training program to ensure you succeed in the role.
• Competitive Salary: An attractive pay package that recognizes your skills and dedication.
• Relocation Support: For international candidates, we offer a comprehensive relocation package, including flight tickets and initial accommodation in Sofia, to ensure a smooth transition.
• Career Development: Enjoy a stable job with clear opportunities for career progression and continuous development.
• Enhanced Benefits: Additional health insurance and access to a wide array of over 50 extra benefits and services to choose from.
• Positive International Environment: Work in a vibrant, multicultural setting with colleagues from around the globe.
• Supportive Culture: Benefit from a positive environment where continuous learning and teamwork are celebrated.
• Referral Bonuses: Opportunities to earn bonuses for referring talented individuals to our team.

Your New Home Base: Sofia, Bulgaria

This role is fully on-site in our modern office in Sofia, Bulgaria, a lively and historic capital offering a dynamic urban experience and a growing international community. You'll be part of a collaborative office culture that fosters strong team connections and direct interaction.

Place of work