Slovenian Speaking Customer Advisor - Part/Full Time (With Relocation Package)

About the position

Launch Your Customer Support Career in Vibrant Sofia with a Global Tech Partner!

Are you a highly communicative and customer-focused individual with native-level Slovenian and excellent English skills? Do you thrive in a dynamic, in-person team environment and enjoy helping users get the most out of their products? We're actively seeking an enthusiastic Slovenian-Speaking Customer Advisor to join our lively team in Sofia, Bulgaria!

We are a leading international solutions provider, collaborating with one of the world's most influential technology companies, renowned for its innovative search engine and digital offerings. Our Sofia hub is a bustling center dedicated to delivering exceptional customer service and support worldwide. This is a fantastic opportunity to start or advance your career in a supportive, international setting, even if you don't have a tech background!

Your Role as a Customer Advisor

As a Slovenian-Speaking Customer Advisor, you'll be the primary point of contact for our Slovenian-speaking users. Your main goal will be to provide professional support for their product and service inquiries, ensuring they have a smooth and highly satisfying experience.

Your key responsibilities will include:

• Front-Line Support: Provide top-tier assistance for our client's products and services, aiming for consistently high customer satisfaction.
• System Navigation: Efficiently use CRM software, ticketing systems, and other customer service tools to meet our customers' specific needs.
• Multi-Channel Engagement: Connect with customers through various channels, including phone, email, and chat, offering timely and accurate help.
• Query Resolution: Quickly resolve customer inquiries within agreed Service Level Agreements (SLAs), using our extensive knowledge base and established procedures.
• Performance Excellence: Consistently meet or exceed performance targets for call handling time, first-call resolution, and customer satisfaction scores.
• Team Collaboration: Work actively with team members, sharing best practices and contributing to the collective knowledge to improve overall service quality.
• Continuous Learning: Participate in ongoing training and stay updated on product knowledge, new features, and industry trends to provide expert advice.

What We're Looking For

We value enthusiasm and a drive to learn, making this an ideal role for individuals with or without prior direct experience. We need someone who is:

• Multilingual: Fluent in Slovenian (C1-C2) and fluent in English (B2-C1), both verbally and in writing.
• Customer-Centric: Passionate about helping people and committed to delivering exceptional customer experiences.
• Organized Thinker: Able to follow structured guides and established processes meticulously.
• Problem Solver: Excellent at active listening and strong at troubleshooting issues and finding creative solutions.
• Adaptable Learner: Highly adaptable and quick to learn new processes and technologies in a fast-paced environment.
• Self-Motivated: Driven by a true passion for customer satisfaction.
• No Tech Background Needed! We offer comprehensive, fully paid training that will equip you with all the product knowledge and skills you need to succeed.

Perks & Benefits

Joining our team means becoming part of a dynamic company that values its people and invests in their well-being and growth. We are proud to offer:

• Generous Welcome Bonus: Receive a 3000 BGN signing bonus when you join!
• Flexible Contracts: Choose between full-time temporary employment or part-time options to suit your lifestyle.
• Fully Paid Training: Benefit from a comprehensive, fully compensated training program to ensure you succeed in the role.
• Competitive Salary: An attractive pay package that recognizes your skills and dedication.
• Relocation Support: For international candidates, we offer a comprehensive relocation package, including flight tickets and initial accommodation in Sofia, to ensure a smooth transition.
• Career Development: Enjoy a stable job with clear opportunities for career progression and continuous development.
• Enhanced Benefits: Additional health insurance and access to a wide array of over 50 extra benefits and services to choose from.
• Positive International Environment: Work in a vibrant, multicultural setting with colleagues from around the globe.
• Supportive Culture: Benefit from a positive environment where continuous learning and teamwork are celebrated.
• Referral Bonuses: Opportunities to earn bonuses for referring talented individuals to our team.

Your New Home Base: Sofia, Bulgaria

This role is fully on-site in our modern office in Sofia, Bulgaria, a lively and historic capital offering a dynamic urban experience and a growing international community. You'll be part of a collaborative office culture that fosters strong team connections and direct interaction.

Place of work