French Speaking Team Leader (Hybrid)

About the position

Lead the Way in a World-Class Service Center!

We are a global leader in financial services, operating in over 30 countries and renowned for our strong positions in savings and protection insurance. Our European Service Center is a vibrant hub of over 480 employees, dedicated to delivering excellence to our internal clients through diverse processes and services connected to insurance activities. We pride ourselves on our multicultural, diverse team, operating from both Porto and Lisbon.

We are currently seeking a highly motivated and experienced French-Speaking Team Leader to join our dynamic team in Lisbon!

Your Mission as a Team Leader

As a Team Leader, you will be instrumental in guiding and empowering a team of dedicated professionals to achieve operational excellence. You will play a pivotal role in ensuring our service delivery to the French market remains at the highest standard.

Your key responsibilities will include:

• Team Leadership & Development: Motivate, coach, and develop your team members, fostering a positive and high-performing work environment. Conduct regular one-on-one meetings, provide constructive feedback, and support individual growth plans.
• Operational Excellence: Oversee daily operations, ensuring all processes are followed accurately and efficiently. Monitor team performance against KPIs, identify areas for improvement, and implement solutions to enhance productivity and quality.
• Performance Management: Set clear objectives, track progress, and evaluate the performance of your team, providing regular reports to management.
• Problem Solving & Escalation: Act as a first point of contact for complex queries and escalated issues, providing timely and effective resolutions.
• Quality Assurance: Ensure the team adheres to strict quality standards and compliance guidelines relevant to the French market.
• Communication & Collaboration: Facilitate clear and effective communication within your team and across departments. Collaborate with other team leaders and stakeholders to achieve common goals.
• Process Improvement: Proactively identify opportunities to streamline workflows, enhance efficiency, and contribute to continuous improvement initiatives.

As Our New Team Leader, You Must Have:

• French Fluency (C2): Native or near-native proficiency in French, both verbal and written, is absolutely essential.
• Education: Minimum of a 12th-grade education.
• Leadership Experience: A minimum of 1 year of proven experience in a Team Leader role.
• Shared Service Center Preference: Prior experience within a Shared Service Center environment is highly preferred.
• French Market Experience: Demonstrable experience working for or within the French market.
• Communication Skills: Exceptional interpersonal, verbal, and written communication skills.
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to challenges.
• Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize effectively.
• IT Proficiency: Good knowledge of relevant IT tools and applications for team management and operations.
• Customer Focus: A strong commitment to delivering high-quality service and achieving customer satisfaction.
• English Proficiency: Good written English for internal communication and documentation.

What We Offer

Beyond an attractive salary, you will benefit from:

• Competitive Compensation: Including meals allowance, transportation allowance, and child allowance.
• Robust Benefits: Private Health Insurance (including spouse and descendants), Life Insurance, and Travel Insurance.
• Hybrid Working Model: Enjoy a flexible balance between dedicated office days – designed to reinforce teamwork, foster creativity, and strengthen human connections – and remote working days for enhanced personal flexibility.
• Continuous Development: Excellent opportunities for continuous professional development and clear career growth paths, both locally and globally.
• Modern Amenities: Access to our contemporary office facilities, featuring zen and creative rooms, among others.
• Employee Perks: Benefit from numerous discounts through our group platform, free language courses, on-site & remote doctor services, and diverse company events.
• Multicultural Environment: Work in a dynamic and inclusive multicultural setting with colleagues from various nationalities.
• People-Centric Culture: Join a company that genuinely cares for its employees, with strong and continuous growth, consistently investing in its talent through training and career opportunities.

Are you ready to lead a talented team and make a significant impact in a thriving international environment? Apply today!

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