French Speaking Customer Success Account Manager (Hybrid)

About the position

Elevate Customer Relationships & Drive Growth with a Global Tech Innovator in Athens!

Are you a results-driven professional with a native-level command of French and a passion for fostering strong client relationships? Do you thrive in a dynamic, hybrid work environment that blends strategic on-site collaboration with flexible remote work? We're seeking an energetic French-Speaking Customer Success Account Manager to join our team in Athens, Greece, and become a vital link between our cutting-edge technology and our valued clients!

We are a leading global technology company, celebrated for our innovative software solutions that empower creativity and transform industries worldwide. Our Athens hub is a vibrant center for our EMEA operations, supporting various critical projects. This is an exceptional opportunity to significantly impact client retention and revenue growth while developing your career within a supportive and forward-thinking organization.

Your Mission as a Customer Success Account Manager

As a French-Speaking Customer Success Account Manager, you will be crucial to our clients' long-term success and satisfaction. This dynamic role blends customer advocacy with a strategic sales focus. You'll manage a portfolio of key French-speaking accounts, ensuring they maximize the value of our solutions while also identifying opportunities for expansion and renewal.

Your key responsibilities will include:

• Relationship Management: Build and nurture strong, lasting relationships with key stakeholders and decision-makers within your assigned portfolio of French-speaking clients. Act as their primary point of contact and trusted advisor.
• Customer Advocacy: Understand client goals, challenges, and success metrics. Proactively identify ways our solutions can help them achieve their objectives, ensuring high adoption and satisfaction.
• Strategic Account Growth (Sales Duties): Identify and pursue opportunities for account expansion, upselling, and cross-selling additional products or services to meet evolving client needs. Drive contract renewals and proactively address any potential churn risks.
• Onboarding & Adoption: Guide clients through successful onboarding processes, ensuring smooth implementation and effective utilization of our software solutions.
• Performance Monitoring & Reporting: Monitor client health and usage data, proactively addressing potential issues. Prepare and present regular business reviews to clients, showcasing value and identifying areas for improvement or growth.
• Issue Resolution: Act as an escalation point for client concerns, coordinating with internal teams (technical support, product, finance) to ensure timely and effective resolutions.
• Market Insights: Gather and share valuable feedback from the French market regarding product needs, competitive landscape, and customer trends to inform our product development and sales strategies.
• Continuous Learning: Stay up-to-date with product knowledge, industry trends, and best practices in both customer success and sales.

What We're Looking For

To excel in this multifaceted role, you'll need a blend of customer success acumen, sales drive, linguistic prowess, and a proactive mindset:

• Language Fluency: Native or near-native (C2) fluency in French is essential, with an understanding of business etiquette and cultural nuances. Strong English communication skills (B2/C1) are also required for internal communication, training, and collaborating with global teams.
• B2B Sales Experience: A minimum of 1 year of proven B2B sales experience is a must, ideally in an Account Management, Customer Success, or Inside Sales role with a focus on expansion.
• Customer Success Mindset: A genuine passion for client success, with a proactive approach to building relationships and solving problems.
• Communication & Persuasion: Exceptional verbal and written communication skills, with the ability to build rapport quickly, articulate complex value propositions, conduct effective presentations, and negotiate.
• Results-Oriented: A highly motivated, target-driven individual who thrives on achieving both customer satisfaction and revenue goals.
• Tech-Savvy: Comfortable using CRM software (e.g., Salesforce), customer success platforms, and familiar with technology solutions.
• Problem-Solving: Strong analytical skills to identify client needs, interpret data, and propose relevant solutions.
• Adaptability: Ability to manage multiple client accounts and priorities in a fast-paced, evolving environment.
• Learning Agility: Eagerness to learn about complex software solutions and a dynamic industry.

What We Offer

Joining our team means becoming part of a forward-thinking company that values its people and invests in their success. We offer:

• Competitive Salary: A rewarding compensation package that recognizes your expertise and contributions.
• Performance-Driven Hybrid Model: Enjoy flexibility with a hybrid work arrangement that adapts to your achievements. You'll work 2 days on-site at our modern Athens office for collaborative team activities, client meetings, and strategic planning, with 3 days remotely from the comfort of your home. Your remote days are earned based on your consistent performance and accomplishment of targets.
• Comprehensive Benefits: Including health insurance, life insurance, and many more perks designed to support your well-being.
• Relocation Support: For candidates joining us from abroad, we offer a comprehensive relocation package (including flight tickets and initial accommodation support) to ensure a smooth transition to Athens.
• Career Growth: Significant opportunities for continuous professional development, advanced training in customer success and sales, and long-term career progression within our expansive global network. We are deeply committed to fostering our employees' growth into future leaders.
• Dynamic Culture: Be part of a vibrant, multicultural team that values innovation, collaboration, and a positive, encouraging work atmosphere.
• Cutting-Edge Technology: Work with leading-edge software solutions that are at the forefront of industry transformation.

Your New Home Base: Athens, Greece

This role is located in Athens, Greece, a historic and vibrant city offering a unique blend of ancient culture and modern dynamism. For your remote workdays, you'll need a stable internet connection and a comfortable, dedicated workspace.

Place of work