Czech and Polish speaking Service Coordinator (Hybrid)

About the position

Join Our Dynamic Team and Shape the Future of Support!

Are you fluent in both Czech and Polish and passionate about delivering outstanding customer experiences? Do you thrive in a hybrid work environment that blends collaborative office days with flexible remote work? If you're eager to make an impact within a global industry leader, then we want to hear from you!

We are a prominent international manufacturer, recognized for our cutting-edge products and unwavering commitment to client satisfaction. Our Ghent facility in Belgium is a pivotal support hub, ensuring seamless service for our vital Central European markets. This is an exciting chance to embark on or advance your career with a supportive company that's constantly innovating.

Your Role as a Service Coordinator

As our Czech & Polish-Speaking Service Coordinator, you'll be the primary point of contact for our valued customers and partners in the Czech Republic and Poland. Your expertise will be crucial in addressing their needs promptly and professionally, acting as the key facilitator for all service-related inquiries.

Your daily activities will involve:

• Front-Line Support: Engaging with customers, dealers, and partners through various channels like phone, email, and potentially chat, all in Czech and Polish. You'll provide accurate information and effective solutions related to our offerings.
• Issue Resolution: Tackling a wide range of customer concerns, from product details and service requests to technical questions and complaint management, ensuring swift and satisfactory outcomes.
• Cross-Functional Liaison: Collaborating closely with internal departments such as technical assistance, logistics, and sales to coordinate actions and guarantee timely solutions for our clients.
• Data Management: Meticulously recording all customer interactions, issues, and resolutions within our CRM system to maintain comprehensive and organized documentation.
• Operational Compliance: Adhering to established procedures and guidelines to consistently uphold high standards of service quality and efficiency.
• Continuous Improvement: Proactively identifying common query themes or recurring problems, providing valuable insights to help us refine our processes and elevate overall customer satisfaction.

What We're Looking For

We value enthusiasm and a drive to learn, making this an ideal role for individuals with or without prior direct experience. We need someone who is:

• Multilingual: Absolutely fluent (C2) in Czech and Polish. Strong English skills (B2/C1) are also necessary for internal communications and training.
• Customer-Centric: Genuinely committed to providing exceptional service and building positive relationships.
• Solution-Oriented: Possesses strong analytical skills to diagnose problems, find practical solutions, and explain them clearly.
• Communicative: An excellent verbal and written communicator, able to adapt to different communication channels.
• Tech-Savvy: Comfortable with various IT systems and quick to learn new applications.
• Adaptable: Capable of handling multiple tasks, prioritizing effectively, and thriving in a fast-paced environment.
• Proactive & Organized: Demonstrates initiative, strong organizational skills, meticulous attention to detail, and a high sense of responsibility.
• Experience (Good to Have, Not Required): While previous experience in customer service, administration, or coordination is beneficial, we prioritize your potential and eagerness to grow with us!

Perks & Benefits

Joining our team means stepping into an environment where your contributions are recognized and your growth is nurtured. We're proud to offer:

• Competitive Compensation: A rewarding salary package that acknowledges your skills and dedication.
• Comprehensive Welfare: Robust benefits including health insurance and life insurance, plus many other perks designed for your well-being.
• Relocation Support: If you're considering a move from abroad, we provide a comprehensive relocation package to ensure a smooth transition to Ghent.
• Flexible Work-Life Balance: Our hybrid model allows for a perfect blend of collaboration and flexibility – you'll work 2 days on-site at our modern Ghent office and enjoy 3 days of remote work from your home.
• Career Advancement: Significant opportunities for ongoing professional development, training, and long-term career progression within our expansive global network. We are deeply committed to investing in our employees' futures.
• Global Community: Become part of a vibrant, multicultural team with diverse backgrounds.
• Supportive Culture: Thrive in a company that champions teamwork, innovation, and a positive, encouraging work atmosphere.

Your New Home Base: Ghent, Belgium

This role is located in Ghent, Belgium, a lively city known for its rich history, vibrant culture, and excellent transport links. For your remote workdays, you'll need a reliable internet connection and a comfortable, dedicated workspace.

Place of work