French Speaking Customer Success Account Manager (With Relocation Package)

About the position

Forge Client Success & Drive Expansion with a Leading Tech Innovator in Athens!

Are you a results-oriented professional with native-level French fluency and a passion for nurturing robust client relationships? Do you thrive in a dynamic, adaptable work model that combines strategic on-site collaboration with flexible remote work? We're actively seeking an impactful French-Speaking Customer Success Account Manager to join our team in Athens, Greece, acting as a crucial link between our advanced technology and our valued clients!

We are a premier global technology company, celebrated for our groundbreaking software solutions that ignite creativity and transform industries worldwide. Our Athens hub is a vibrant center for our European, Middle Eastern, and African operations, supporting various pivotal projects. This is an outstanding chance to significantly influence client retention and revenue growth while advancing your career within a supportive and forward-thinking organization.

Your Contribution as a Customer Success Account Manager

As a French-Speaking Customer Success Account Manager, you will be fundamental to our clients' long-term prosperity and satisfaction. This versatile role merges dedicated customer advocacy with a strategic sales focus. You'll manage a portfolio of key French-speaking accounts, ensuring they extract maximum value from our solutions while also identifying opportunities for expansion and renewal.

Your core responsibilities will include:

• Relationship Cultivation: Build and foster strong, enduring relationships with key stakeholders and decision-makers within your assigned portfolio of French-speaking clients. Serve as their primary point of contact and trusted advisor.
• Client Champion: Understand client objectives, challenges, and success metrics. Proactively identify how our solutions can help them achieve their goals, ensuring high adoption rates and satisfaction.
• Strategic Growth & Sales: Identify and pursue opportunities for account expansion, upselling, and cross-selling additional products or services to meet evolving client needs. Drive contract renewals and proactively address any potential risks of client churn.
• Onboarding & Utilization: Guide clients through successful onboarding processes, ensuring seamless implementation and effective utilization of our software solutions.
• Performance Insight & Reporting: Monitor client health and usage data, proactively addressing potential issues. Prepare and deliver regular business reviews to clients, demonstrating value and pinpointing areas for improvement or growth.
• Issue Resolution: Act as an escalation point for client concerns, coordinating with internal teams (technical support, product, finance) to ensure timely and effective resolutions.
• Market Intelligence: Gather and share valuable feedback from the French market regarding product requirements, competitive landscape, and customer trends to inform our product development and sales strategies.
• Continuous Development: Stay current with product knowledge, industry trends, and best practices in both customer success and sales.

What We're Seeking

To excel in this dynamic role, you'll need a blend of customer success acumen, sales drive, linguistic expertise, and a proactive approach:

• Language Fluency: Native or near-native (C2) fluency in French is essential, including an understanding of business etiquette and cultural nuances. Strong English communication skills (B2/C1) are also required for internal communication, training, and collaboration with global teams.
• B2B Sales Background: A minimum of 1 year of proven B2B sales experience is a must, ideally in an Account Management, Customer Success, or Inside Sales role with a focus on client expansion.
• Client-Centric Mindset: A genuine passion for client success, with a proactive approach to relationship building and problem-solving.
• Exceptional Communicator: Outstanding verbal and written communication skills, with the ability to quickly build rapport, articulate complex value propositions, deliver impactful presentations, and negotiate effectively.
• Results-Driven: A highly motivated, target-driven individual who performs well under pressure and is not deterred by challenges.
• Tech-Savvy: Comfortable utilizing CRM software (e.g., Salesforce), customer success platforms, and generally proficient with technology solutions.
• Analytical Problem-Solver: Strong analytical skills to identify client needs, interpret data, and propose relevant solutions.
• Adaptable: The ability to manage multiple client accounts and priorities in a fast-paced, evolving environment.
• Eager to Learn: A keen desire to learn about complex software solutions and a dynamic industry.

Perks & Benefits

Joining our team means becoming part of a forward-thinking company that values its people and invests in their growth. We are proud to offer:

• Competitive Compensation: A rewarding salary package that recognizes your expertise and contributions.
• Performance-Driven Hybrid Model: Enjoy flexibility with a hybrid work arrangement that adapts to your achievements. You'll work 2 days on-site at our modern Athens office for collaborative team activities, client meetings, and strategic planning, with 3 days remotely from the comfort of your home. Your remote days are earned based on your consistent performance and accomplishment of targets.
• Comprehensive Welfare: Robust benefits, including health insurance, life insurance, and many other perks designed for your well-being.
• Relocation Support: For candidates joining us from abroad, we provide a comprehensive relocation package (including flight tickets and initial accommodation support) to ensure a smooth transition to Athens.
• Career Advancement: Significant opportunities for ongoing professional development, advanced training in customer success and sales, and long-term career progression within our expansive global network. We are deeply committed to fostering our employees' growth into future leaders.
• Dynamic Culture: Be part of a vibrant, multicultural team that values innovation, collaboration, and a positive, encouraging work atmosphere.
• Cutting-Edge Technology: Work with leading-edge software solutions that are at the forefront of industry transformation.

Your New Home Base: Athens, Greece

This role is located in Athens, Greece, a historic and vibrant city offering a unique blend of ancient culture and modern dynamism. For your remote workdays, you'll need a stable internet connection and a comfortable, dedicated workspace.

Place of work