German Speaking Back Office Representative (Hybrid)

About the position

Are you Ready for a New Journey?

We are a global leader in financial services, operating in over 30 countries and renowned for our strong positions in savings and protection insurance. Our European Service Center, a vibrant hub of over 480 employees, is dedicated to delivering excellence to our internal clients through diverse processes and services related to insurance activities. We pride ourselves on our multicultural, diverse team, operating from both Porto and Lisbon.

We are currently expanding our Extended Warranty Management (EWM) International Team in Porto, and we're looking for a highly motivated German-Speaking Back Office Representative to join us!

About the Extended Warranty Management (EWM) Team

Our EWM Team in Porto is at the forefront of extending our client's operations into the European market. Our client is a leader in the French market for automotive warranties, and we're bringing that expertise to a wider European audience through our platform.

Today, Germany and Italy are our primary markets, but we've already launched operations in Spain, Portugal, and the Czech Republic, with plans to expand into England, Sweden, and more by 2025.

Our core activities involve managing dealer warranty, extended warranty, and maintenance contracts. This includes handling authorization requests and contract management requests for a variety of products, all from our centralized platform in Porto.

Your Future Mission in the EWM Team

As a German-Speaking Back Office Representative, you will play a crucial role in ensuring seamless operations and client satisfaction. Your responsibilities will include:

• Vehicle Repair Request Management: Efficiently manage incoming vehicle repair requests in strict accordance with contractual coverage terms.
• Application Admissibility: Thoroughly examine the admissibility of all applications received.
• Internal Communication: Proactively contact all necessary internal departments via phone to gather required information or clarify details.
• Insurability & Risk Analysis: Analyze applications to assess insurability and financial risk, providing essential support for informed decision-making, always adhering to established procedures and delegation rules.
• Decision Communication: Clearly and professionally communicate decisions to customers and/or business partners.
• Administrative Management: Ensure the meticulous administrative management of all processed requests and related documentation.

As Our New Back Office Representative, You Must Have:

• German Fluency (C1-C2): Exceptional verbal and written communication skills in German are essential.
• Education: Minimum of a 12th-grade education or a university degree in Business Administration/Business Management, Insurance, Banking, or Public Administration.
• Experience: A minimum of 6 months of experience in a Back Office function.
• Automotive Knowledge: Familiarity with the automotive sector is a definite plus.
• IT Proficiency: Good knowledge of IT tools and applications relevant to back-office operations.
• Communication Skills: Strong overall communication skills, both verbal and written.
• Customer-Centric Mindset: A continuous pursuit of customer satisfaction.
• Quality Focus: A strong drive for achieving very high-quality results.
• English Proficiency: Good written English is required for internal communication.

What We Offer

Beyond an attractive salary, you will benefit from:

• Comprehensive Compensation: Including meals allowance, transportation allowance, and child allowance.
• Robust Benefits: Private Health Insurance (including spouse and descendants), Life Insurance, and Travel Insurance.
• Hybrid Working Mode: Enjoy a flexible balance between office days – to foster commitment, creativity, and human connection – and remote working days for enhanced flexibility.
• Continuous Development: Excellent opportunities for continuous professional development and career growth, both locally and globally.
• Modern Amenities: Access to our contemporary office facilities, featuring zen and creative rooms, among others.
• Employee Perks: Benefit from numerous discounts through our group platform, free language courses, on-site & remote doctor services, and diverse company events.
• Multicultural Environment: Work in a dynamic and inclusive multicultural setting with colleagues from various nationalities.
• People-Centric Culture: Join a company that genuinely cares for its employees, with strong and continuous growth, investing in its talent through training and career opportunities.

Place of work