Talent Job Seeker
Spanish Team Lead - Taguig (financial account)
- directions_car Taguig
- work Full-time
About the position
About the job Spanish Team Leader (BGC)
Benefits:HMO for Employee and 2 Dependents (On Day 1), Quarterly performance bonus, Outstanding career development opportunities, 24 Leaves Annually
Key Qualifications:
- Amenable to work in shifting schedules.
- Amenable to work ONSITE (BGC Taguig).
- Able to start ASAP
Requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelors degree in any course
- Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
- Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls)
- 2+ Years in leadership roles
Job Responsibilities:
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Familiarize the team with the latest process update and changes, team and individual targets
- Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
Place of work
Talent Job Seeker
Taguig
app.general.countries.Philippines
Taguig
app.general.countries.Philippines
About the company
Identifica el mejor Talento con Talent Job Seeker
Similar job titles
- Bilingual Team Supervisor - Spanish (Finance)
- Finance Team Leader - Spanish Speaking
- Spanish Language Lead - Financial Services
- Spanish Operations Supervisor - Finance
- Financial Account Lead - Spanish Support
- Spanish Client Support Manager - Financial Sector
- Finance Account Supervisor - Spanish
- Team Coordinator - Spanish Financial Services
- Bilingual Financial Team Lead - Taguig
- Spanish Customer Service Lead - Finance
Relevant places near
- Quezon City
- Manila
- Caloocan City
- Taguig
- Pasig City
- Las Piñas
- Antipolo
- Makati City
- Pasay
- Bacoor
Job ID: 9615475
/ Ref: 40cdb33a41083680288427d0a8a2e168