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Workforce RTA - Alabang

Position: WFM RTA (Alabang) | Onsite

Requirements:

Possess at least a Bachelor's or College Degree
Minimum of 1 year experience in Workforce Management
Strong skills in scheduling and real-time management are essential
Excellent organizational abilities to meet critical deadlines
Capable of prioritizing tasks effectively in a fast-paced, dynamic environment while maintaining attention to detail
Flexible and willing to work in shift schedules

Responsibilities:

Conduct regular volume and performance analysis, proactively communicating potential impacts to the business
Provide management with reports and planning models to support decision-making processes
Monitor actual activities against plans and recommend immediate adjustments
Staff the appropriate number of agents at the right times based on recent and historical capacity data
Ensure pre-planned activities are scheduled in advance and communicated clearly
Adjust schedules as needed based on real-time scenarios and coordinate overtime or voluntary time off to ensure optimal staffing levels

Talent Job Seeker
Muntinlupa City
app.general.countries.Philippines

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Job ID: 9614440 / Ref: 7979d09cec014fc4a226408a82e97871