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Quality Specialist - Service Desk (Clark) | Onsite
- directions_car Angeles
- work Full-time
About the position
Qualifications:
- Conduct process audits, deploy designed processes, analyze and report performance on quality.
- Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
- Provide feedback to the agents, based on the findings of the monitoring
Work Setup: Clark (Onsite)
Requirements:
- Quality Specialist for a Service Desk account.
- Ability/having experience on reporting including on tools like Avaya/Cisco
- Willingness to work on multiple projects and also periodically set and achieve stretch goals.
Place of work
Talent Job Seeker
Angeles
app.general.countries.Philippines
Angeles
app.general.countries.Philippines
About the company
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Job ID: 9611921
/ Ref: 053aeec167159d3b2d6e2748618d0402