Join Our Team as a Danish Team Leader in Thessaloniki!

About the position

Join Our Team as a Team Leader in Thessaloniki!

We are looking for a passionate and experienced Team Leader fluent in Danish to join our dynamic team in Thessaloniki, Greece! If you thrive in a collaborative environment and have a commitment to excellence in content moderation, we want to hear from you!

Your Responsibilities:

As a Team Leader, you will play a vital role in our content moderation operations, responsible for:

Content Oversight: Review and analyze user-generated content to swiftly detect and address any violations of community standards, terms of service, and legal requirements.
Guidance and Coaching: Provide constructive feedback and personalized coaching to content moderators, enhancing their performance and ensuring consistency in moderation decisions.
Quality Assurance: Develop and refine quality assurance processes and documentation to monitor and report on moderation accuracy and efficiency.
Cross-Department Collaboration: Work closely with Operations, Training, and Product Development teams to streamline processes and optimize tools for better effectiveness.
Industry Awareness: Stay informed about industry trends, best practices, and regulatory changes in content moderation, proactively recommending necessary adjustments to policies and procedures.


Requirements:

Language Proficiency: Fluent in Danish (C1) and English (C1), with excellent grammatical skills.
Educational Background: Bachelors degree in a relevant field or equivalent work experience.
Leadership Experience: Proven experience in team leadership, preferably within a BPO or tech company environment.
Understanding of Standards: Strong knowledge of online community standards, legal requirements, and regulatory frameworks related to content moderation.
Analytical Skills: Excellent analytical and problem-solving abilities with the capability to make informed decisions under pressure.
Detail-Oriented: Exceptional attention to detail, maintaining accuracy while managing large volumes of content.
Communication Skills: Strong communication and interpersonal skills, capable of providing clear feedback and collaborating effectively with cross-functional teams.
Technical Proficiency: Proficient in using moderation tools and platforms, along with Microsoft Office Suite and Google Workspace. Experience with machine learning-based moderation tools is advantageous.

What We Offer:

Competitive Salary: Attractive remuneration package based on experience and performance.
Flexible Shifts: Work within a 24/7 operational schedule.
Relocation Support: Assistance with your move to Thessaloniki.
Wellness Coaching: Access to wellness resources and coaching to support a smooth transition into your new role.
Positive Work Environment: Join a dynamic and creative team known for its friendly atmosphere.
Employee Benefits: Enjoy private health and life insurance, 85 monthly meal vouchers, and 65 monthly transportation allowance.
Indefinite Contract: Stability and job security.

If you're ready to lead a dedicated team and make a meaningful impact in our Thessaloniki office, apply today and be part of our exciting journey!

Place of work