Swedish-Speaking Customer Service Role in Larnaca, Cyprus

About the position

Exciting Opportunity! Swedish-Speaking Customer Service Role in Larnaca, Cyprus

Location: Larnaca, Cyprus
Employment Type: Full-time
Work Hours: Shift rotation, Monday to Sunday (09:00 AM 10:45 PM)
Industry Leader: Join a market leader in the payment platform industry and work with globally recognized brands!

Are you ready to start your next adventure in beautiful Larnaca, Cyprus? As a Swedish-Speaking Customer Service Agent, youll have the chance to work with prestigious brands and be part of a company thats shaping the future of customer experience.

Key Responsibilities:

Customer Interaction: Handle incoming customer queries via phone, chat, and email, providing efficient and friendly service.
Case Management: Record and manage case resolutions in the contact center system, ensuring issues are resolved within the agreed timelines.
Troubleshooting: Tackle customer issues and escalate them when necessary to ensure quick and effective resolutions.
Team Collaboration: Work both independently and as part of a supportive team, contributing to shared goals.
Communication: Maintain clear and effective communication with both internal teams and external customers.
Quality Assurance: Consistently meet targets for response time, handle time, and resolution rate to ensure customer satisfaction.
Be Ready: Follow your scheduled work hours and always be prepared to start your shift on time.
Adaptability: Take on any additional tasks that enhance service quality or improve your key performance indicators (KPIs).

What You Bring to the Role:

Fluency in Swedish (C1) and English (B2+): You communicate effectively in both languages, both spoken and written.
Motivation & Drive: You are eager to take on challenges and excel in a fast-paced environment.
Customer-Centric Mindset: Passionate about delivering excellent customer service, with a focus on problem-solving.
Strong Communication Skills: You're articulate and capable of handling different customer queries with ease.
Problem-Solving Abilities: Resourceful and quick to find solutions that leave customers satisfied.

What We Offer:

Full-Time Position: Become part of a dynamic team and grow your career with a leading company.
Paid Training & Ongoing Coaching: Benefit from comprehensive training to set you up for success and continuous support to enhance your skills.
Relocation Assistance: Enjoy a relocation package covering your flight and accommodation costs, and stay in a company apartment for your first two months to help you settle in.
Modern Facilities: Work in a state-of-the-art office environment complete with comfortable rest areas to recharge during your workday.
Career Growth Opportunities: Take advantage of professional development paths and career advancement within the company.

Start a rewarding career while living in one of the most scenic locations in the Mediterranean! If youre ready to provide world-class service and grow your career, this is the perfect opportunity. 

Apply now and make your move to Larnaca, Cyprus!

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