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Dutch Team Leader wanted in Riga, Latvia
- directions_car Riga
- work Full-time
About the position
Join Our Team as a Dutch Team Leader in Riga!
Are you ready to inspire and lead a dynamic team in a fast-paced environment? We are looking for a dedicated Team Leader to manage and support our Customer Service Advisors (CSAs) in Riga!
Key Responsibilities:
Motivate & Mentor: Foster team growth by developing and mentoring members in a changing environment.
Performance Excellence: Drive process performance to meet and exceed service level agreements (SLAs) based on balanced scorecards.
Target Management: Meet productivity, shrinkage, and attrition goals while proactively addressing any performance dips.
Effective Communication: Maintain open and consistent communication with internal and external stakeholders.
Daily Operations Management: Oversee daily volumes and coordinate activities to ensure seamless service delivery aligned with customer KPIs.
Process Improvement: Understand team processes and SOPs, implementing improvements and efficiencies as needed.
Team Engagement: Conduct regular huddles to share updates, feedback, and key focus areas.
Client Support: Manage client queries and complaints, working with various departments to resolve complex issues effectively.
Coaching & Development: Identify training needs and provide coaching to enhance team skills and performance.
Analytics & Reporting: Perform root cause analysis and develop action plans to improve service quality.
Compliance: Ensure adherence to company policies, confidentiality guidelines, and data protection legislation.
Who Were Looking For:
Language Proficiency: Dutch (C1) and manageable English skills (B1+) for effective documentation.
People Management: Proven experience in managing teams with excellent interpersonal skills.
Tech-Savvy: Proficient in MS Office (Word, Excel, PowerPoint) and typing at least 50 wpm with 90% accuracy.
Analytical Mindset: Strong problem-solving skills and the ability to drive initiatives creatively.
Customer Support Experience: Background in customer service, with hands-on experience in live chat and social media support.
Self-Motivated Leader: A proactive achiever who can manage multiple assignments effectively.
What We Offer:
Dynamic Work Environment: Enjoy a diverse and modern workplace.
Personal & Professional Development: Opportunities for growth and ongoing training to advance your career.
Flexible Shifts: Work within operational hours from Monday to Friday, 10 AM to 6 PM (40 hours per week).
Ready to lead a passionate team and make an impact? Apply now to join us in Riga and elevate your career to new heights! Your adventure starts here!
Place of work
Riga
app.general.countries.Latvia
About the company
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Similar job titles
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Relevant places near
- Riga
- Salaspils
- Bolderaja
- Daugavgrīva
- Dreiliņi
- Baloži
- Ķekava
- Mežaparks
- Vecrīga
- Piņķi
Job ID: 9610310
/ Ref: 45ed482b65a3e2d45ecbdf7ec0b6a1f7