Talent Job Seeker
Customer Support Specialist
- directions_car Riga
- work Full-time
About the position
About the Client
Our client is a well-established payment processing company that thrives on stability and growth. They achieve this through a dedicated team focused on problem-solving and fostering a positive work environment. The company is committed to delivering exceptional service and maintaining strong client relationships.
Role Overview
As a Customer Support Specialist, you will play a crucial role in managing customer interactions and ensuring client satisfaction. You will be responsible for handling support tickets, responding to client requests, and communicating updates effectively. This role requires a proactive individual with strong communication skills and a passion for customer service.
Key Responsibilities
- Ticket Management: Review and manage customer support tickets to ensure timely resolution.
- Client Interaction: Respond efficiently to client requests and issues, providing clear and helpful communication.
- Communication: Keep clients informed about updates and changes, ensuring transparency and trust.
- Satisfaction Maintenance: Maintain high levels of client satisfaction through effective communication and problem-solving.
Requirements
- Experience: At least 1 year of experience in customer service.
- Skills: Quick learner with adaptability to new tools and technologies.
- Language Proficiency: Strong communication skills in English and Russian.
- Organisational Skills: Ability to multitask and stay organised in a fast-paced environment.
Key Soft Skills
- Customer Focus: Passionate about delivering exceptional customer service.
- Responsibility: Responsible and proactive in handling client interactions.
- Relationship Building: Ability to build and maintain positive relationships with clients and colleagues.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.
- On-site position in Riga with a collaborative team.
Apply in 2 min to join this dynamic team and contribute to enhancing customer satisfaction in the payment processing industry!
Place of work
Riga
app.general.countries.Latvia
About the company
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Similar job titles
- Customer Care Representative
- Client Service Associate
- Support Solutions Specialist
- Customer Experience Advisor
- Help Desk Coordinator
- Client Relations Officer
- Customer Success Agent
- Service Support Analyst
- Customer Liaison Coordinator
- Technical Support Consultant
Relevant places near
- Riga
- Salaspils
- Bolderaja
- Daugavgrīva
- Dreiliņi
- Baloži
- Ķekava
- Mežaparks
- Vecrīga
- Piņķi
Job ID: 9606416
/ Ref: e153e217d9caa8fc86235d2bf72cac9c