Talent Job Seeker
Pharmaceutical Technical Assistant (German)
- directions_car Porto
- work Full-time
About the position
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Pharmaceutical Technical Assistant for their Porto offices.
Position: Pharmaceutical Technical Assistant
Location: Porto, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Responding to customer inquiries through various communication channels, including live chat, phone, email, web forms, and social media.
- Communicating effectively with professionals within relevant industries.
- Managing customer requests, including providing information and handling complaints.
- Delivering high-quality solutions and customer service.
- Offering accurate and timely product-related guidance in a professional manner.
REQUIREMENTS:
- Native/fluent in German, both verbal and written, as well as fluency in English (at least B2 level).
- At least 1 years experience working in pharmaceutical industry within Germany.
- Familiarity with industry-specific terminology and concepts (e.g., technical terms, regulatory language, or product classifications relevant to the field).
- Strong communication skills, with a high level of empathy and a strong commitment to customer satisfaction.
- Customer-focused mindset with problem-solving abilities and a collaborative approach to teamwork.
- Proficient in IT systems, with the ability to quickly and accurately use tools to document and manage interactions.
- Willingness and availability to work in a shift-based schedule.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach career potential.
Place of work
Talent Job Seeker
Porto
app.general.countries.Portugal
Porto
app.general.countries.Portugal
About the company
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Relevant places near
- Porto
- Vila Nova de Gaia
- Rio Tinto
- Ermesinde
- Maia
- Espinho
- Senhora da Hora
- Matosinhos
- Gondomar
- Águas Santas
Job ID: 9605700
/ Ref: 96269d340d5e98d8bdec140b8b2d02e8