Talent Job Seeker
Customer Support Agent (Farsi)
- directions_car Limassol
- work Full-time
About the position
David Kennedy Recruitment is working with a leading financial services company that is looking to recruit a Farsi-speaking Customer Support Agent for their Limassol office.
Position: Customer Support Agent
Location: Limassol office or hybrid if out of Limassol, Cyprus
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Excellent Farsi language, both oral and written. Fluent in English.
- Effectively managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
- Offer support to the lead/client within the specified time frame
- Updating CRM and keeping records of all communications and action taken
- Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
- Work independently and in teams
- Follow standard processes and procedures.
REQUIREMENTS:
- Proven customer support experience
- Experience/background in Forex and the Financial Market is a plus
- Excellent command of the English (C1) and Farsi (C1) languages, both verbal and written
- Proficiency in the use of Microsoft Office Word, Excel, Outlook
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
- Flexible to work on weekly rotating shifts (morning/ afternoon/ night).
BENEFITS:
- Remuneration according to qualifications and experience
- Medical Insurance Scheme
- Provident Fund
- 13th Salary
- Company’s Group Discount Scheme
- Inhouse fitness room with classes offered
- Modern working space at a central and convenient location of Limassol close to the highway
- Friendly multinational environment
- Opportunities for professional learning and growth.
Place of work
Talent Job Seeker
Limassol
app.general.countries.Cyprus
Limassol
app.general.countries.Cyprus
About the company
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Relevant places near
- Limassol
- Ýpsonas
- Sotíra
- Kolossi
- Páno Polemídia
- Mouttagiáka
- Ágios Týchon
- Erími
- Pyrgos
- Parekklisha
Job ID: 9605692
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