Talent Job Seeker
Retention Agent
- directions_car Limassol
- work Full-time
About the position
David Kennedy Recruitment is working with an award-winning multi-licensed, broker who offers online CFD trading on FX, crypto, oil, metals, shares, and indices and seeking to onboard a Retention Agent to join their team in Limassol, Cyprus.
Position: Retention Agent
Location: Limassol, Cyprus
Work model: on site
Employment type: Full-time
Remuneration: base salary.
DUTIES AND RESPONSIBILITIES:
- Manage and develop a portfolio of clients assigned at the initial stage of engagement.
- Build and maintain strong, long-term client relationships by offering personalized support and assistance.
- Improve client retention by providing consistent value and fostering trust.
- Encourage increased client engagement and deposits through proactive communication and strategic support.
- Deliver training and educational support related to financial trading platforms and instruments.
- Maintain a structured schedule for client interactions, including calls, follow-ups, and meetings.
- Consistently meet or exceed performance and retention targets in a fast-paced, results-oriented environment.
- Be available to work flexible hours, including occasional non-standard shifts as required.
REQUIREMENTS:
- Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
- 2–3 years of experience in client retention, account management, or a related sales-focused role, preferably within the financial services sector.
- Bachelor's degree in Finance, Business, Economics, or a related discipline (preferred but not required).
- Excellent organizational and time management skills.
- Solid understanding of financial trading products, including CFDs and Forex markets.
- Familiarity with trading platforms such as MT4 and MT5.
- Ability to explain complex financial concepts in a clear, client-friendly manner.
- Self-driven, goal-oriented, and comfortable working in a target-based environment.
- Willingness to work full-time from a designated office location.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Opportunity to work in a fast-paced financial trading environment
- Exposure to advanced trading infrastructure and systems
- Supportive and dynamic work environment for professional growth
- A dynamic and fast-paced work environment focused on innovation and efficiency.
Place of work
Talent Job Seeker
Limassol
app.general.countries.Cyprus
Limassol
app.general.countries.Cyprus
About the company
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Relevant places near
- Limassol
- Ýpsonas
- Sotíra
- Kolossi
- Páno Polemídia
- Mouttagiáka
- Ágios Týchon
- Erími
- Pyrgos
- Parekklisha
Job ID: 9605606
/ Ref: 46edc23c81bab248f25eacbb0c28fb9e