IT Specialist

About the position

David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an IT Specialist for their Gaming studio in Belgrade, Serbia. 

Position: IT Specialist

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Monitor and maintain technical systems including streaming equipment, network devices, and end-user workstations to ensure high-quality and uninterrupted service.
• Respond to and manage incoming IT support requests with a focus on critical infrastructure components.
• Work closely with software development and cross-functional teams (e.g., AV, security, IT) to test new applications and ensure seamless integration within the existing infrastructure.
• Manage encoding systems and media servers to support live broadcast environments, resolving operational issues to ensure smooth content delivery.
• Collaborate with operational leaders and team members to diagnose and resolve hardware, software, or network-related issues in a timely manner. Replace and reconfigure equipment as necessary.
• Configure and maintain workstations, manage user accounts and access, and document internal IT procedures. Address incidents swiftly to maintain service levels and prevent disruptions.
• Oversee IT equipment inventory by maintaining records, conducting audits, assigning assets, and coordinating with external vendors to resolve support issues.
• Maintain and enhance IT infrastructure, perform regular hardware and software maintenance, and uphold data security standards to protect sensitive information.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Minimum of 3 years of experience in technical support, with a strong background in maintaining user devices and IT systems.
• High School Diploma or equivalent; additional technical education or training is an advantage.
• Skilled in supporting and troubleshooting Windows and/or Linux environments, with hands-on experience in Active Directory and system configuration.
• Proficient in installing, configuring, and maintaining hardware and software components.
• Experience managing wireless networks and ensuring stable and secure connectivity across devices.
• Strong interpersonal skills with the ability to work effectively in a collaborative, multi-departmental setting.
• Strong problem-solving skills with a proactive approach to identifying and addressing IT issues.
• Willingness to work various shifts in a 24/7 operational environment.

BENEFITS:

• Competitive remuneration package based on experience & skills
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Private health insurance
• Free gym membership

Place of work