Talent Job Seeker
Customer Success Officer (Italian)
- directions_car Limassol
- work Full-time
About the position
David Kennedy Recruitment is working with a multinational financial services company specialising in online trading who is seeking to onboard an Italian speaking Customer Success Officer to join their team in Limassol.
Position: Customer Success Officer
Location: Limassol, Cyprus
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients, provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results
REQUIREMENTS:
- Native or fluent in Italian (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts: 09:00-18:00, 10:00-19:00, Monday-Friday.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Professional and personal development opportunities in a fast-growing environment
- Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
- Guidance and tools to reach your full potential
- Company discount card with access to various goods and services
- Udemy Business unlimited membership
- Corporate events and team building activities
- 24 working days annual leave (+ public holidays)
Place of work
Talent Job Seeker
Limassol
app.general.countries.Cyprus
Limassol
app.general.countries.Cyprus
About the company
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Relevant places near
- Limassol
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- Sotíra
- Kolossi
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- Parekklisha
Job ID: 9605474
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