Customer Support Representative (Polish)

About the position

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Polish speaking Customer Support Representative to support customers of technology company.

Position: Customer Support Representative 

Location: Budapest, Hungary 

Work model: hybrid, after initial 3 weeks of office training

Employment type: Full-time

Remuneration: Base salary + performance bonuses (after 3rd month of employment). 

DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries in a timely, efficient, and professional manner within agreed response times
• Maintain strong technical knowledge of client's products and services to offer accurate support
• Consult product manuals and internal resources to provide appropriate solutions to customer queries
• Identify situations that require escalation and transfer them to the relevant department or senior staff member
• Accurately log all customer interactions in line with company procedures
• Manage and update all relevant administrative tasks and records
• Handle customer correspondence as required, ensuring all communication is clear and well-documented
• Organize daily workflow and data input to ensure information accuracy and completeness
• Participate in ongoing performance monitoring and reviews based on call quality and customer interactions. 

REQUIREMENTS:

• Native / fliuent in Polish both verbal and written. Good command in English (minimum B2 level)
• High school diploma or an equivalent
• Prior experience in customer service is preferred, or a strong aptitude for working in a customer-facing environment
• Good organizational and time-management skills
• Confident typing skills with a minimum speed of 20 words per minute
• Basic proficiency in Microsoft Word and Excel
• Excellent verbal and written communication skills
• Ability to stay calm and composed under pressure or in challenging situations
• Self-motivated, capable of working independently, and confident in making decisions when necessary
• Willingness to escalate complex queries appropriately and collaborate with the wider team.

OFFER: 

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision insurance
• Opportunities for professional growth and career development within a global technology leader
• Meal allowance
• Relocation support
• A collaborative and supportive team environment
• Generous paid time off and holiday schedule
• Employee discounts
• And many others!!!

Place of work