NOC Team Lead

About the position

Position Overview

We’re looking for a NOC Team Lead to join our team!

As an integral part of the existing Network Operations Center (NOC) Team, the Team Lead (TL) plays a pivotal role in building a strong, collaborative environment by coaching and developing team members. You will help the team reach both collective and individual goals while supporting the NOC's 24/7 operational excellence.

If you have a passion for leadership, technical operations, and continuous improvement, this role is for you!

Key Responsibilities

• Team Leadership: Lead and mentor the NOC team by modeling company values and fostering a transparent, collaborative environment.
• Shift Operations: Participate in a rotating shift schedule to support 24/7 NOC operations across the Asian and Rest of World (RoW) markets.
• Scheduling & Coverage: Oversee shift planning and manage leave requests to ensure seamless operational coverage and business continuity.
• Team Development: Drive growth through upskilling initiatives, regular performance management, and individual coaching.
• Strategic Collaboration: Partner with the Service Delivery Manager to execute service delivery strategies and continuous improvements.
• Recruitment & Onboarding: Manage the full recruitment lifecycle, including hiring, onboarding, and offboarding processes.
• Goal Alignment: Clearly communicate company goals and priorities to ensure the team is aligned and working toward shared objectives.
• Performance Monitoring: Track key performance indicators (KPIs) and proactively address performance gaps.
• Continuous Improvement: Promote a culture of learning and process enhancement to elevate team effectiveness.

The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity.

Requirements

• Proven success in leading high-performing technical teams.
• Experience in 24/7 NOC operations management
• Efficient collaboration and communication skills
• Experience with tools like JIRA, Confluence, Zabbix, Grafana, Splunk (Dynatrace and Cloudflare are a plus).
• Hands-on experience with technical fault analysis, monitoring tools, and application support.
• Knowledge of Kubernetes (K8s), Docker, and scripting is a plus.
• Excellent communication and conflict resolution skills
• Experience managing leave, conducting performance reviews, and supporting career development.
• Highly adaptable, with the ability to prioritize effectively in a dynamic setting.
• ITIL Foundation certification preferred but not required.

Why Work With Us?

At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way!). 🎉💼  We offer:

• Competitive Salary & Benefits
• Growth & Development Opportunities
• Creative and Collaborative Environment

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*This position will be employed under a partner service provider in the Philippines.

Place of work