Talent Job Seeker
Team Lead - Financial - Taguig
- directions_car Taguig
- work Full-time
About the position
TASQ is seeking a call center trainer, preferably with experience in financial accounts, for a position in Taguig. Candidates should be prepared for a phone pre-screening; subsequent interviews will be conducted either in person or virtually.
**Benefits:**
- HMO coverage for the employee and two dependents starting on Day 1
- Quarterly performance bonuses
- Excellent opportunities for career growth
- 24 days of leave annually
**Requirements:**
- At least 4 years of customer service experience within the BPO/BPM industry
- Bachelor's degree in any field
- Minimum of 3 years in a Team Leader role, with experience managing a team of agents handling voice or inbound calls
- Willingness to work in rotational shifts
- Flexible to work on shifting schedules
- Able to work onsite in BGC Corporate Center, Taguig
- Immediate availability to start
**Responsibilities:**
- Effectively lead and manage teams, including resource planning, career development, performance management, and attrition control
- Coach and develop team members, addressing knowledge gaps and skill or motivation issues
- Handle user and customer escalations, developing action plans to resolve concerns and ensuring ownership until resolution
- Regularly develop and implement internal and external governance protocols
- Manage client escalations efficiently and take appropriate actions to resolve issues
Place of work
Taguig
app.general.countries.Philippines
About the company
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Relevant places near
- Quezon City
- Manila
- Caloocan City
- Taguig
- Pasig City
- Las Piñas
- Antipolo
- Makati City
- Pasay
- Bacoor
Job ID: 9604167
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