Talent Job Seeker
Bilingual Customer Service Agent - Salesforce
- directions_car Guadalajara
- work Full-time
About the position
Do you have at least 2 years of experience providing exceptional customer service and an advanced level of English? We invite you to be a key player in our Customer Operations team.
If you've worked with Salesforce, this is your opportunity.
Key Duties
- Lead the full customer renewal cycle, from quoting and contract management to final approval, ensuring every step meets our high standards.
- Be a guardian of our ARR, ensuring every renewal drives growth and complies with internal policies.
- Proactively provide renewal proposals, giving our customers the peace of mind they need.
- Monitor and communicate changes in our recurring revenue, playing a key role in financial strategy.
- Negotiate pricing agreements that benefit both the customer and the company.
- Maintain data accuracy in our CRM systems; your attention to detail is vital.
- Be the voice and ears of our customers, providing expert support via phone and email for licensing, billing, or sales inquiries, always collaborating with internal teams (Sales, Customer Success, Support) for a seamless experience.
- Be a retention strategist, handling cancellation requests and coordinating efforts to save renewals and resolve any customer concerns.
- Monitor the "health" of your assigned customers, using key indicators to anticipate and resolve risks.
- Seek upsell opportunities and ensure overall customer satisfaction throughout their cycle.
- Ensure an impeccable welcome for our new customers, guiding them through their onboarding process.
- Assist with export license requests and other special projects.
Place of work
Talent Job Seeker
Guadalajara
app.general.countries.Mexico
Guadalajara
app.general.countries.Mexico
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Guadalajara
- Zapopan
- Tlaquepaque
- Tonalá
- Hacienda Santa Fe
- Tesistán
- Nicolás R Casillas
- Coyula
- San Sebastián el Grande
- Nuevo México
Job ID: 9603558
/ Ref: 71d520089c677c1ed267180ccdb797cc