1st Line IT Support Executive

Our client is a leading international consultancy specializing in technology solutions and digital transformation. With a well-established presence in Malta and expanding operations in Cyprus, they offer a wide range of services, including ERP implementations, IT solutions, web development, digital marketing, and strategic consultancy.

We are seeking a 1st Line IT Support Executive to provide first-level support to end-users, ensuring smooth day-to-day operations of IT systems and infrastructure. This role is ideal for someone with a passion for technology and customer service, looking to build a strong foundation in IT support.

Location: On-site, Hamrun

Responsibilities:

As a 1st Line IT Support Executive, your broad responsibilities will include but are not limited to:

• Provide first-line technical support for hardware and software issues.
• Troubleshoot and resolve basic networking problems.
• Offer Microsoft 365 support, including email and cloud applications.
• Log and manage support tickets, ensuring timely resolution.
• Escalate unresolved issues to 2nd or 3rd line support teams when necessary.
• Maintain accurate records of support requests and solutions.
• Set up and configure desktop systems, mobile devices, and user accounts.
• Deliver excellent customer service to internal and external stakeholders.
  

Requirements:

• Experience or strong interest in IT support roles.
• Understanding of computer hardware, software, and network troubleshooting.
• Familiarity with Microsoft 365 tools and services.
• Good communication skills and customer-oriented mindset.
• Ability to work independently and manage time effectively.
• Fluency in English  (written and spoken).
• A valid driving license is (due to mobility during working hours).

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits:

• Company car provided during working hours.
• Monthly fuel allowance.
• Health insurance coverage.
• Training and professional development opportunities.
• Supportive team environment with opportunities for growth

Talent Job Seeker
Sliema
app.general.countries.Malta

About the company

Identifica el mejor Talento con Talent Job Seeker

Job ID: 9601658 / Ref: 35f29ef877ba9217d230559ff8ed620e