Talent Job Seeker
Operational Specialist
- directions_car Kyiv
- work Full-time
About the position
About the Client
Our client is a fast-growing company in the crypto & fiat space, developing innovative financial solutions. The primary mission is to build a C2B platform for cross-border crypto and fiat transactions.
Role Overview
This is a hands-on communication & coordination role. You’ll be the first point of contact with B2B clients (crypto/fiat businesses), responding to inquiries and making sure each request is routed to the right team member efficiently. You’re not just answering questions — you're helping financial transactions move forward between companies.
Key Responsibilities
Monitor incoming requests in internal chat channels (Telegram, Slack, etc.).
Communicate with clients — clarify their needs, confirm transaction details.
Route tasks to the appropriate internal team (compliance, tech, etc.).
Ensure client issues are followed up and closed.
Keep records of conversations and outcomes in a CRM or spreadsheet.
Support operational improvements over time (better routing, faster handling).
Requirements
Experience: 1-3 years in fintech, payments, or crypto.
Has worked in a support, operations, or account management role.
Speaks Russian and English fluently.
Understanding of processing financial transactions (crypto/fiat is a big plus).
Key Soft Skills
Super responsive and detail-oriented.
Can navigate messy or chaotic systems and stay calm.
Self-sufficient and proactive — no need for hand-holding.
Organized, calm under pressure, and able to handle multiple tasks at once.
What We Offer
Competitive salary.
Fully remote (within EU or Asia time zones).
Professional growth opportunities, training, and mentorship.
Place of work
Kyiv
app.general.countries.Ukraine
About the company
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Relevant places near
- Kyiv
- Vyshneve
- Vyshhorod
- Kotsiubynske
- Sofiyivska Borschagivka
- Hnidyn
- Horenka
- Knyazhichi
- Chabany
- Khotiv
Job ID: 9597483
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