Talent Job Seeker

Risk Application Support Engineer

Job Responsibilities:

Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
Supporting during business hours and 24x7 on-call support
Provide Level 2 support on user query/requirement and production issue raised
Investigate production issues, respond based on production defect severity SLAs
Manage and respond to users on timely manner.
Log incident ticket for production issues and user queries
Follow up on defect and incident closure and meet incident closure KPI
Make sure system availability as per respective agreed SLA
Ensure daily end of day execution for supported applications complete successfully
Perform annual Disaster Recovery (DR) exercise for supported applications
Provide support to System Engineers on server level patches / upgrade as and when applicable
Ensure application incident & task documentation is properly updated for each production release
Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.

Job Requirements:

At least 5 years of hands on application support experience in the banking industry
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
Good understanding of ITIL 4 methodology

Contract Term: Permanent

Talent Job Seeker
Kuala Lumpur
app.general.countries.Malaysia

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Job ID: 9584856 / Ref: 779a3428cbc9764a2f0a660f61cdc9a9