Product Specialist

About the position

Who we are and what we do:
At Viedoc, we design engaging software that modernizes clinical research so that necessary treatments can reach the people who need them faster.

We accomplish this by combining technology and a creative design to streamline, automate and simplify conventional processes within clinical research. Simply put, Viedoc makes every aspect of a clinical study a bit smoother, resulting in greater discoveries that make a difference, and has the potential to improve lives. 

Real change means challenging the status quo – our driving force since we started two decades ago. In everything we do, we work for a healthier world, searching for better, more efficient solutions that answer to the needs of both our users and humanity. 

We are proud to foster an inclusive workplace. We believe that diversity of experience, perspectives, and supportive work culture will lead to a better work environment for our employees and, ultimately, a better product. 

What you will do and why:
Our platform, which goes beyond basic electronic data capture (EDC) to bring electronic patient reported outcomes (ePRO), telemedicine, randomization, trial supply management, electronic trial master file, and more into a single unified platform, is gaining more and more interest among clinical trial sponsors and CROs. With strong growth projected, we want to ensure that our customers get maximum value from the products that we offer. That is why we are currently looking for a Product Specialist to join the team. 

This Product Specialist position will include the responsible designing studies as per study expectations, supporting our customers by serving as a project manager, overseeing eClinical suite builds, and also serving as a system subject matter expert to provide customer support and technical demonstrations of the suite.  

As a Viedoc Product Specialist, you will:

• Use your human clinical trials expertise to assist our clients (sponsors and CROs) in the management of multiple eClinical suite build projects, coordinating activities between customers, internal departments, sub-contractors, and additional partners to ensure smooth delivery of eClinical suite build
• Learn our product inside-out, becoming an expert in all its features including end-user features and technical design and JavaScript programming
• Perform Viedoc study setup / configuration including documentation and validation
• Conduct expert technical demos for potential customers/existing customer
• Provide customer training in the use of the product suite
• Collect and log customer feedback to assist in driving future feature development of the product suite
• Assist in internal training of new team members / colleges

As a person, we would like you to be:

• A doer with a strategic, service-oriented mindset that won't rest until your assigned clients are delighted
• A self-motivated individual who takes personal ownership of projects with a proven track record of finding solutions to problems independently
• A professional team-player with strong people skills and the ability to work in a team as well as individual

 
As a professional, you must have the following experience:

• A bachelor's degree or higher in the life sciences, clinical research, or equivalent
• Excellent written and verbal communication skills in English
• Two or more years of work experience within human clinical trials (e.g., clinical data manager, data programmer, or clinical database designer) at a sponsor organization / CRO

OR: Relevant experience with EDC, ePRO, eCOA, or other eClinical software

In addition, the following experience is desirable for the role: 

• Experience with JavaScript, R programming and/or SAS
• Experience in building / configuring studies according to protocol / study expectations

Interested?
If you want to join our awesome team, apply for the job! Do you need some more convincing or do you have questions? Feel free to reach out to the responsible team member down below. Want to find out more why our product matters? Check out the video on this page.
 
Regions: Europe

Keywords: Project management, project manager, study build, study configuration, study design, customer success, platform management, subject matter expert, SME, software management, SaaS solution, Software as a Service, clinical trials, eClinical, Software, Pharmaceutical, Biotech, Medical Device, Consumer Health

Place of work