Assistance and Insurance Specialist – Travel Care

About the position

Viking provides roadside assistance services in Norway, Sweden, Denmark, and Finland. Additionally, we assist drivers throughout Europe via our network and international partners. We ensure the efficient and safe mobility of vehicles, passengers, no matter where the breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages. 

We are now looking for a Assistance and Insurance Specialist for our Travel Care business. You will among other things:

• Train our staff in insurance conditions, travel insurance principles, as well as assistance processes and case handling (calls, tasks, cases, SLA’s and KPI’s)

• Supervise and run the daily operations

• Execute on quality processes in the daily operations, suggest improvements and complaints handling

• Function as a contact person towards certain customer and stakeholders, including insurance companies and corporate customers

For the right candidates, we can offer to:

• Be a part of Viking, a company who have proudly assisted people for more than 75 years, and that is owned by the largest insurance company in the Nordics
• Get a central role in our fast-growing, new business area Travel Care
• Join our Nordic working culture with international atmosphere, in a modern office under the Spanish sun
• Have a competitive salary and benefits, and a relocation package - if you are moving to Spain

You will fit right in at Viking if you:

• value good work ethics
• have strong teamwork skills
• excel in communication
• are comfortable working both individually and in a team
• being at ease with data and phone as work tools.
• are solution-oriented both with customers and colleagues
• are curious and eager to acquire new knowledge

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

To succeed in this role:

• You are passionate about helping people
• You have a flair for insurance and can think like an insurance professional
• You are a good teacher and comfortable with giving feedback
• You have a structured approach, see solutions instead or problems, and get things done
• You have excellent prioritization and delegation skills
• You thrive in an environment of rapid and continuous change with many tasks at the same time

Will You be our new colleague? We look forward to hearing from you! Applications will be reviewed ongoing.

Place of work