Talent Job Seeker

Workforce Real Time Analyst (Alabang)

About the job WFM RTA (Alabang) | Onsite

Requirements:

1 year minimum experience in Workforce Management
Candidate must possess at least a bachelor's/college degree.
Excellent skills in scheduling and real-time time management a must
Strong organizational skills to ensure critical timelines are met
Ability to effectively prioritize workload in a fast-paced, real-time, and frequently changing environment while remaining detailed and organized
Flexible and willing to work in shift schedules on-site

Responsibilities:

Regularly performs volume and performance analysis and proactively communicate possible impacts to business
Supports management with all necessary reports and planning models to facilitate the process of decision-making.
Monitors actual activities and compares them to plan and make recommendations for immediate changes
Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
Ensures that pre-planned activities are being scheduled in advance and communicated effectively
Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing

Talent Job Seeker
Muntinlupa City
app.general.countries.Philippines

Identifica el mejor Talento con Talent Job Seeker

Job ID: 9583921 / Ref: 75984bbb9509c7b7e1ddb6bdad7084fd