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CONVERSION ( Italian Desk) & RETENTION AGENTS (English Desk) [Albania]
- directions_car Tirana
- work Full-time
About the position
Job Title: Conversion (Italian Desk) and Retention Agents (English)
Location: Albania
Working Hours: 10:00 AM - 7:00 PM
Employment Type: Full-time
Eligibility: Local candidates only
Job Description:
We are looking for enthusiastic Conversion (Italian Desk) and Retention Agents (English Desk) to engage with customers and enhance their experience. The successful candidates will play a critical role in both converting leads and retaining existing customers, ensuring high levels of satisfaction.
Key Responsibilities:
- Engage with Italian / English speaking customers to convert leads and improve retention rates.
- Provide exceptional customer service and address inquiries effectively.
- Analyze customer needs and preferences to tailor solutions that drive conversions.
- Implement effective retention strategies to maintain strong customer relationships.
- Collaborate with the marketing and sales teams to optimize customer engagement efforts.
- Monitor performance metrics and report on conversion and retention success.
Qualifications:
- Experience is a must
- Fluency in Italian and/ or English is essential; additional languages are a bonus.
- Strong communication and interpersonal skills.
- Detail-oriented with strong problem-solving abilities.
- Ability to work in a dynamic environment and meet sales targets.
Join Our Team!
If you are passionate about customer engagement and want to contribute to our growth, apply now!
Place of work
Tirana
app.general.countries.Albania
About the company
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- Tirana
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Job ID: 9583534
/ Ref: 117f900743ea8a59e082a6b4f45f61f7