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Customer Support Executive (Automotive Sales)

Key Responsibilities:

Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
Order Processing: Manage customer orders, ensuring timely delivery of products and services.
Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.

Key Requirements:

Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.

Talent Job Seeker
Selangor
app.general.countries.Malaysia

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Job ID: 9581816 / Ref: 9bb71e28bbffb66b0c8361db6f1ab6e5