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WFM Real-Time Analyst - Alabang
- directions_car Muntinlupa City
- work Full-time
About the position
About the job WFM RTA (Alabang) | Onsite
Responsibilities:
Regularly performs volume and performance analysis and proactively communicate possible impacts to business
Supports management with all necessary reports and planning models to facilitate the process of decision making
Monitors actual activities and compare it to plan and make recommendations for immediate changes
Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
Ensures that pre-planned activities are being scheduled in advance and communicated effectively
Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
Requirements:
Candidate must possess at least a Bachelors/College Degree
1 year minimum experience in Workforce Management
Excellent skills in scheduling and real-time time management a must
Strong organizational skills to ensure critical timelines are met
Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
Flexible and willing to work in shift schedules
Place of work
Muntinlupa City
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About the company
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Relevant places near
- Taguig
- Las Piñas
- Makati City
- Dasmariñas
- Pasay
- Bacoor
- Cabuyao
- Biñan
- San Pedro
- Binangonan
Job ID: 9581212
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