Talent Job Seeker

Global Market Data & Trade Support Engineer

Job Responsibilities:

Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
Supporting during business hours and 24x7 on-call support
Provide Level 2 support on user query/requirement and production issue raised - Event / Incident and problem management
- Investigate production issues, respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc

Job Requirements:

5-7 years of hands on application support experience in the banking industry
Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
Experienced or have working knowledge in Murex platform is a must.
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem-solving skills.
Ability to work in a fast-paced and team-oriented environment.
Experienced or willing to work on 24x7 on-call support roaster

Talent Job Seeker
Kuala Lumpur
app.general.countries.Malaysia

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Job ID: 9579333 / Ref: d0d20e9b1ef417ad53016ccd8e32d5ac