Talent Job Seeker
QA - Banking and Finance Account (Clark) | Onsite | For Pooling
- directions_car Angeles City
- work Full-time
About the position
Requirements:
- Graduate of any 4-year course.
- 2-3 years of prior work experience.
- Experience working in the BPO Industry is an advantage.
- Preferably with background or knowledge in Banking and Financial.
- Excellent oral and written communication.
- Good problem-solving skills and ability to multitask.
- Amenable to work in shifting/nightshift schedule in Clark.
- Amenable to work onsite
Responsibilities:
- Execute Transaction and call monitoring in line with agreed service quality plan.
- Provide coaching and feedback to agents.
- Perform RCAs and report findings to Operations to develop actions for mitigation.
- Identify Training needs and work collaboratively.
- Participate in calibration sessions to bring about consistency in evaluation.
- Process transactions/take calls to remain hands on process domain.
- Perform process audits to ensure compliance to SOPs.
- Share audit outcomes during pre and post shift team huddles.
Place of work
Talent Job Seeker
Angeles City
app.general.countries.Philippines
Angeles City
app.general.countries.Philippines
About the company
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Job ID: 9578716
/ Ref: 66c49cea4523955e0603329977e53e28