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Customer Support German + English
- directions_car Sofia
- work Full-time
About the position
Job Opportunity: Customer Support (Email & Chat) German + English
About the Role
Are you a problem-solver who thrives on providing excellent customer service? Concentrix Services Bulgaria is looking for Customer Support Agents fluent in German and English to join our team. This role involves 95% email and chat-based support, ensuring timely and accurate solutions to customer queries and issues.
We welcome full-time, part-time, and student applicants, offering flexible schedules to suit your lifestyle.
Role Highlights
Position: Customer Support (Email & Chat)
Languages: German + English
Starting Date: 19 May 2025
Work Model: On-Site
Location: Bulgaria
Work Schedule
Operating hours: Monday to Sunday
Flexible shift options:
Morning Shifts: 10:00 AM 7:00 PM
Late Shifts: 12:00 PM 9:00 PM
Night Shifts: 5:00 PM 2:00 AM
Part-time roles available for students or those with other commitments.
Your Responsibilities
Respond to customer inquiries via email and chat.
Provide accurate solutions and resolve customer issues efficiently.
Ensure compliance with company policies and standards.
Maintain clear communication with internal teams to ensure seamless operations.
What Were Looking For
Languages: Native/fluent German + English (B2 level or higher).
Education: Open to full-time professionals, students, and part-time workers.
Technical skills: Familiarity with Microsoft Office tools like Excel and Word.
Strong decision-making skills, attention to detail, and a willingness to learn.
Salary & Benefits
First Month
Gross Salary: 3800 BGN
Sign-On Bonus: 2000 BGN (for hires joining March 10th or April 14th).
After 6 Months
Gross Salary: 3800 BGN
Additional Benefits:
Night Shifts Premium: Extra payment for night shift hours.
Transport Allowance: Provided for late-night shifts.
Relocation Reimbursement: Up to 490 BGN after 6 months.
Place of work
Sofia
app.general.countries.Bulgaria
About the company
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Job ID: 9504700
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