Talent Job Seeker
Dutch/Flemish Customer Support Malta
- directions_car Valletta
- work Full-time
About the position
Job Opportunity: Dutch/Flemish Customer Support (Email & Chat) Malta
About the Role
Are you passionate about creating a safer online space? Join us as a Customer Support & Content Moderator Agent for Dutch or Flemish speakers in Malta! Youll play a key role in ensuring a secure and scam-free digital environment.
Role Highlights
Position: Customer Support (Email & Chat) & Content Moderator
Language: Dutch or Flemish + B2 English
Location: Malta (Requires initial onsite training)
Starting Date: June
Work Model: Hybrid
Work Schedule: Rotational shifts, 07:0015:30 and 15:3000:00 (5 days a week with 2 days off)
Your Responsibilities
As part of the team, youll divide your work as follows:
Customer Support (Email & Chat 70%):
Respond professionally to customer inquiries and complaints via email and chat (no calls involved).
Provide accurate information using appropriate tools.
Content Moderation (30%):
Review user content to ensure compliance with company policies and laws.
Help create a safer online community by flagging policy violations and fraudulent activities.
Additional tasks:
Meet performance goals and contribute to workflow improvements.
Share feedback and trends with internal teams.
Participate in training to refine moderation policies.
What Were Looking For
Technical Skills: Proficient in Microsoft Office (Excel, Word).
Native in Dutch or Flemish with English at B2 level.
No prior experience required we value your initiative and commitment.
Key traits: Attention to detail, ability to make quick decisions, can-do attitude, and willingness to learn.
Whats in it for You?
Salary: 1800 gross/month (Net: 1550).
Quarterly government support (130).
Performance-based bonus: Up to 200 (twice yearly, after 6 months).
Benefits
Training: Two weeks of full training onsite.
Health Insurance: Provided after 6 months.
Relocation Support:
Airport pickup and initial accommodation at a company-paid hotel (up to 3 weeks).
Up to 200 for flight reimbursement (after 6 months).
Career growth and progression opportunities.
Contract Details
Contract type: Indefinite.
Operating hours: Monday to Sunday, 07:0000:00.
Place of work
Valletta
app.general.countries.Malta
About the company
Identifica el mejor Talento con Talent Job Seeker
Relevant places near
- Birkirkara
- Qormi
- Mosta
- Żabbar
- San Pawl il-Baħar
- Fgura
- San Ġwann
- Żejtun
- Rabat
- Sliema
Job ID: 9504676
/ Ref: e222b942bf56d14c6749bcdbbcfd728d