Talent Job Seeker

Turkish Advisors Support in Lisbon

Key Responsibilities:

Provide high-quality support to SMB clients across multiple channels (chat, email, and phone) in both Turkish and English.
Make outbound calls for email inquiries and when necessary for chat, ensuring timely and effective query resolution.
Offer pre- and post-sales support for self-service products.
Guide clients through product and tool usage to enhance their experience.
Identify common trends and recurring problems that affect multiple SMB clients and provide solutions to address these challenges.
Collaborate with internal teams to ensure client issues are resolved quickly and efficiently.

Requirements:

Native Turkish speaker with a strong command of English (B2).
Excellent communication and problem-solving skills.
Ability to handle multiple channels of communication (chat, email, phone).
Strong customer service focus with the ability to manage and resolve client queries.
Proactive approach to identifying client needs and improving their experience with the platform.

Benefits:

Talent Job Seeker
Lisbon
app.general.countries.Portugal

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Job ID: 9504640 / Ref: a9de830125624e15d6aad071288e2254