Call Center Agent Trainer - Pampanga

About the position

TASQ is Hiring: Account/Process Trainer (Clark)
Start ASAP | Initial Interview via Phone

Perks & Benefits:

• Quarterly performance bonuses
• Fast-track career progression
• Work-life balance support
• Free HMO and Life Insurance for employee + 2 dependents
• Office located in the Central Business District
• Great Place to Work certified

Position Overview:
TASQ is actively seeking an experienced Account/Process Trainer based in Clark who can join our team ASAP. The role involves delivering high-quality training programs and supporting performance improvement initiatives.

Qualifications:

• Bachelors degree required
• Minimum of 2-3 years of training experience in the BPO industry
• Strong preference for candidates with prior experience as a trainer
• Excellent oral and written communication skills

Core Responsibilities:

1. Training Needs Analysis

• Identify and assess training requirements
• Provide ongoing support to reinforce learning and drive performance

2. Curriculum Design

• Apply comprehensive course design methodologies

3. Content Development

• Create and adapt training materials using proven development techniques

4. Training Delivery

• Deliver engaging and effective training sessions

5. Research

• Understand and apply basic research principles to improve training outcomes

6. Collaboration

• Work closely with internal departments and clients across cultures

7. People Management

• Lead and manage diverse teams
• Handle conflicts effectively

8. Administration & Planning

• Manage reports, schedules, attendance, feedback, and coordination with other departments
• Optimize training resources and streamline processes

Key Skills Required:

• Customer Service & Tech Training:
  Experience in communication, technical support, and customer service training

• Tech Proficiency:
  Basic skills in MS Word, Excel, and PowerPoint for reporting and documentation

• High-Impact Communication:
  Professional, positive, and service-oriented demeanor

• Analytical Thinking:
  Ability to evaluate data, identify issues, and propose solutions

Candidate Screening Criteria:

• At least 3 years of training experience focused on soft skills and customer service
• Minimum of 4 years total BPO experience
• At least 2 years as a trainer in a BPO or shared services setup
• Tech support background is a plus
• Willingness to work onsite and in shifting schedules (Clark-based)

Place of work